Common support questions
Quick answers to common support questions, with links to the full guides.
How do I give a friend access to my server?
Section titled “How do I give a friend access to my server?”Open panel.aleforge.net, select your server, click Users, and invite your friend’s email address with the permissions you want them to have. Your friend doesn’t need to create an account ahead of time. A panel invite only shares that server and shows their username and email, not your billing address or invoices. See How to share a server with a friend.
I got an “added to a server” email. How do I log in?
Section titled “I got an “added to a server” email. How do I log in?”Use the link in the invite email (or panel.aleforge.net/auth/password) to set your panel password, then sign in at panel.aleforge.net with your email and panel password. Don’t click Login with AleForge or try to reset a password on billing.aleforge.net unless you also have your own billing account. See How do I log in to the Game Panel?.
Why won’t my CurseForge or Modrinth modpack start?
Section titled “Why won’t my CurseForge or Modrinth modpack start?”The Depot installs whatever file the modpack author published. If the author didn’t publish a dedicated server pack, client-only mods stay in the folder and cause the server to crash or restart in a loop. Check logs/latest.log for net/minecraft/client/ or ItemPropertyFunction. Both errors mean a client-only mod is installed. Pick a modpack that includes a server pack; removing client mods one by one isn’t covered by standard support. See Do you support this modpack?.
Where do Vintage Story mods go?
Section titled “Where do Vintage Story mods go?”Stop the server and upload the .zip file into data/Mods. Leave the .zip file zipped, and don’t use the top-level Mods folder in Files. See How do I install mods onto my Vintage Story server?.
Can I update mods while the server is running?
Section titled “Can I update mods while the server is running?”No. Stop the server first, upload or update your mods, and then start it back up. This applies to both Valheim and Vintage Story.
How do I turn on nomap in Valheim?
Section titled “How do I turn on nomap in Valheim?”Add nomap to the modifier or world-key field on Startup, change the world name, and start the server so Valheim generates a brand-new world. It won’t disable the map on an existing world. See How to use Valheim World Modifiers.
How do I turn nomap back off in Valheim?
Section titled “How do I turn nomap back off in Valheim?”nomap is saved directly into the world file, so a startup flag like -removekey no_map won’t turn the map back on. Restore a backup from before nomap was enabled, or generate a new world. See How to use Valheim World Modifiers.
Why does Valheim say I’m not allowed to use admin commands?
Section titled “Why does Valheim say I’m not allowed to use admin commands?”Stop the server, open saves/adminlist.txt, and put your 17-digit SteamID64 on its own line with no v_ prefix (console crossplay IDs are the only ones that use v_). Save the file and restart the server. Even one wrong digit will block admin commands. See How do I add an Admin in Valheim?.
Why does Enshrouded say the server cannot be found?
Section titled “Why does Enshrouded say the server cannot be found?”Connect using the Query Port listed on the Startup page, not the default game port shown on the dashboard. See How do I connect to my Enshrouded server?.
How do I change the plan or hardware tier on a server I already own?
Section titled “How do I change the plan or hardware tier on a server I already own?”The website configurator is only for new orders. To change an existing server, use Upgrade/Downgrade in the billing area. If the tier or addon you want isn’t listed there, open a billing ticket instead of canceling your server. See How to Contact Billing Support.
Can live chat issue a refund, activate a pending order, or change my invoice?
Section titled “Can live chat issue a refund, activate a pending order, or change my invoice?”No. Live chat handles technical support, while billing changes go through a ticket in the client area. Sign in at billing.aleforge.net and open a billing ticket (available 7:00 AM to 7:00 PM US Eastern). See How to Contact Billing Support.
How do I cancel a server or close my entire account?
Section titled “How do I cancel a server or close my entire account?”You can cancel an individual server anytime by following How to Cancel Your Service. If you want your entire client account closed and deleted, ask support so our team can verify account ownership first.
Can I move a Palworld dedicated server save back to local co-op?
Section titled “Can I move a Palworld dedicated server save back to local co-op?”Our converter guide only covers moving a local co-op or single-player save onto a dedicated server, not moving a dedicated world back to local co-op. Contact support with your server ID before overwriting any local saves. See How to Migrate Palworld Co-op or Single-Player to Dedicated.
Can I lock a single server port to my IP address?
Section titled “Can I lock a single server port to my IP address?”No, the panel firewall can’t restrict a port to a single IP address. Keep RCON protected with a strong password. To check server status from outside the panel, use ForgeMaster or create a key on the panel API keys page. See Panel API keys and firewall limits.
Why does Vintage Story freeze or hitch every few minutes?
Section titled “Why does Vintage Story freeze or hitch every few minutes?”That brief pause happens when Vintage Story saves the world and writes changed chunks to disk. Adding more RAM won’t stop save hitches. See Why Vintage Story hitches on save.
My Spark report says entities or mob AI are using most of the tick. How do I fix it?
Section titled “My Spark report says entities or mob AI are using most of the tick. How do I fix it?”Healthy Minecraft TPS is right around 20. Lower view-distance and simulation-distance in server.properties (setting both to 8 is a good starting point, and note that these are server settings rather than your in-game video settings). If you’re running Fabric, install ModernFix, Lithium, and Krypton. See How to create a performance profile for your Minecraft server.
Why did Factorio roll back several hours after a crash?
Section titled “Why did Factorio roll back several hours after a crash?”Factorio writes autosaves to separate files, while the main world .zip only updates on a manual save or a clean shutdown. Turn on Load Latest Save on the Startup page, or restore one of the _autosave zips. See How do I roll back to an autosave?.
I installed Satisfactory mods on my PC. Why aren’t they on the server?
Section titled “I installed Satisfactory mods on my PC. Why aren’t they on the server?”Installing mods in Server Manager on your PC doesn’t upload them to the dedicated server until you install that profile to the server and restart it. Also make sure you connect with the IP and port from the panel, not port 2022. See How to Join a Satisfactory Server.
Can you host Minecraft 1.0 from 2011?
Section titled “Can you host Minecraft 1.0 from 2011?”The one-click version installer goes back to Minecraft 1.2.5. Running anything older requires uploading your own server .jar, and modern Microsoft account authentication usually won’t work on builds that old. See Minecraft: Older version on server.
Can I move my server to a location closer to my players?
Section titled “Can I move my server to a location closer to my players?”Yes. Support handles location moves, and moving a server changes its IP address and port. Have your players test their ping first, and if only one player keeps disconnecting, have them try Cloudflare WARP to route around a bad ISP path. See How can I test my ping to your locations?.
My Valheim server has been stuck on “Running Installer” for several minutes. What should I do?
Section titled “My Valheim server has been stuck on “Running Installer” for several minutes. What should I do?”Stop clicking Start. If an installer hangs, support needs to clear it for you. Send us your server ID in chat or a ticket. See Game Swap or Install Stuck on Restoring or Running Installer.
Project Zomboid shows a vm.max_map_count warning at startup. Is that a crash?
Section titled “Project Zomboid shows a vm.max_map_count warning at startup. Is that a crash?”No. That Java memory-mapping warning is normal on servers with a large heap and doesn’t mean you’re out of RAM. You can ignore it unless the server is actually crashing. See How to monitor Project Zomboid server performance.
Can I run virtual machines or Podman on a dedicated server?
Section titled “Can I run virtual machines or Podman on a dedicated server?”Yes. Dedicated servers come with full root access, so you can install virtual machines, Podman, or whatever else you need. Hardware availability changes often, so check dedicated servers before ordering.