How to run network diagnostics for your server

If you are experiencing networking issues like dropped packets or high ping, you can run network diagnostics to help troubleshoot and narrow down the issue. Support may ask you to run some of these commands as part of narrowing down your issue.

Running tracert

tracert shows the exact route a packet takes to get from your computer to your server.

Windows

1. Open Command Prompt
2. Type tracert your-server-ip

Mac and Linux

1. Open Terminal
2. Type traceroute your-server-ip

This will take a moment to complete. If you are working with support, be sure to take a picture of your results and send it to support.

Be sure to leave off the port of your server otherwise the command will not work correctly. This is the part after the colon of your server. e.g. :12345

Running MTR

Windows

1. Download and install WinMTR
2. Open WinMTR
3. Type the IP of your server into the host

4. Click Start and let it run until 100 packets have been sent

Linux

1. Install mtr. This may vary from distro to distro so we will leave this up to you.
2. Open the terminal
3. Type mtr your-server-ip
4. Leave it running for at least 10 seconds. Press s to pause the data collection.

Be sure to leave off the port of your server otherwise the command will not work correctly. This is the part after the colon of your server. e.g. :12345